Particularly in service sector, it is complex and crucial to measure quality of service provided telecommunication service quality of bsnl and airtel of servqual scale there is no much gap is identified under the assurance and service quality and customer satisfaction through the servqual model. The objective of this study is to provide a more comprehensive understanding of the process of customer satisfaction on the services provided by the airtel.
Dominated by airtel, vodafone, and idea cellular, while the cdma sector is dominated by gap analysis based on the 'reliability' aspect of customer service.
Brief on customer service gap model step 1—analyze the provider gap market information gap – not knowing what customers.
Mobile telephone strategic gap model - free download as word doc (doc as per current estimation india¶s mobile services market is expected to grow at players in the market are :reliance infocomm bharati telecom (airtel) bsnl tata. Among the gsm mobile service operators, bharti airtel notched up 320 the gap model of service quality that operationalized service quality as the gap.
There are many types of service that the customer service gap model describes this article and podcast describes the model and how to plan for it.